Terms and Conditions

Welcome to In Store Reviews at instorereviews.com, operated by In Store Reviews Digital Marketing Services, a DTI-registered business in the Philippines.

These Terms and Conditions ("Terms") govern your access to and use of our website, software, subscriptions, digital tools, QR-powered feedback tools, customer engagement pages, analytics, alerts, and related services.

By accessing our website, creating an account, subscribing to our Service, completing checkout, or using any part of In Store Reviews, you agree to these Terms, our Privacy Policy, and our Refund & Cancellation Policy.

If you do not agree to these Terms, please do not use the Service.

"Service" means the In Store Reviews software-as-a-service platform, website, web application, QR-powered feedback tools, Money Page features, review routing tools, customer engagement links, analytics, alerts, dashboards, integrations, and related digital services.

"User," "you," or "your" means any individual, business, organization, restaurant, account holder, administrator, or authorized representative that accesses or uses the Service.

"Customer," "guest," or "end user" may refer to restaurant guests or other individuals who interact with a QR page, feedback form, survey, review link, offer, or other guest-facing page created through the Service.

"Subscription" means a paid recurring plan that provides access to the Service.

"Optional QR materials" means any printed QR inserts, table stand inserts, physical cards, decals, signs, or related printed materials that may be offered as onboarding materials, promotional items, starter materials, or separate add-ons.

In Store Reviews provides a business-to-business software-as-a-service platform for restaurants, hospitality businesses, and service-based businesses.

The Service helps businesses:

• Create QR-powered feedback and engagement pages
• Route satisfied guests to approved review or social links
• Capture guest feedback
• Receive alerts for negative experiences
• Manage customer engagement links
• View analytics and performance insights
• Promote offers, events, surveys, loyalty links, menus, Wi-Fi information, and other approved business links

The core Service is delivered digitally through our website and web-based application.

Optional QR materials or physical add-ons, if offered, are secondary to the core SaaS Service. They may be provided as promotional onboarding materials, starter materials, optional upgrades, or separately fulfilled printed items.

We do not provide guaranteed marketing results, guaranteed reviews, guaranteed ratings, guaranteed revenue, guaranteed customer growth, or guaranteed customer retention.

The Service is intended for business use only.

By using the Service, you confirm that:

• You are at least 18 years old or the age of majority in your jurisdiction
• You have authority to bind the business or organization you represent
• The information you provide is accurate and current
• You will use the Service only for lawful business purposes

You may need to create an account to access certain features.

You are responsible for:

• Keeping your login credentials secure
• All activity under your account
• Ensuring account information is accurate and updated
• Notifying us immediately of unauthorized access or suspected security issues

We may suspend or restrict access if we believe your account has been compromised or used in violation of these Terms.

Paid features require payment of the applicable fees shown on our Pricing page, order page, invoice, or checkout page.

Fees may be charged monthly, annually, or according to the billing cycle displayed at checkout.

By subscribing, you authorize In Store Reviews and/or our authorized third-party payment providers to charge your selected payment method on a recurring basis until you cancel.

Payments may be processed by authorized third-party payment providers. We do not directly store full card numbers, CVV codes, or sensitive payment credentials. Payment information is processed securely by the applicable payment provider.

You are responsible for reviewing the plan, billing cycle, total amount due, renewal terms, and cancellation terms before completing payment.

Subscriptions automatically renew unless cancelled before the renewal date.

For annual plans, the amount shown at checkout may be displayed as an equivalent monthly cost, but the full annual amount is charged upfront unless otherwise stated.

You are responsible for cancelling before your next renewal if you do not want to continue the Service.

In Store Reviews is primarily a digital SaaS platform.

Optional QR materials, printed inserts, table stand inserts, decals, signage, or physical add-ons may be offered from time to time as:

• Promotional onboarding materials
• Starter materials included with a subscription
• Optional upgrades
• Separately fulfilled printed items

These materials are not the main Service unless clearly stated at checkout.

Optional physical materials may be fulfilled by an approved print, shipping, or fulfillment partner. Delivery times, availability, design options, shipping areas, and replacement terms may vary.

Unless clearly stated otherwise, optional QR materials do not change the digital nature of the core SaaS subscription.

You may cancel your subscription at any time through any available account billing settings, payment provider portal, or by contacting us at info@instorereviews.com.

Cancellation stops future recurring billing. After cancellation, your access to the Service will usually remain active until the end of the current paid billing period unless otherwise stated.

Cancelling a subscription does not automatically create a refund for charges already processed. Refund eligibility is described in the Refund Policy section below and in our Refund & Cancellation Policy.

You are responsible for cancelling before your next renewal date if you do not wish to continue the Service.

Refund requests may be considered if submitted within fourteen (14) days of the applicable subscription charge.

To request a refund, contact us at info@instorereviews.com and include:

• Your account email address
• Business name
• Invoice number or transaction ID, if available
• Payment date
• Reason for the refund request

Refunds may be approved in cases such as duplicate charges, billing errors, unresolved technical issues that prevent access to the core SaaS Service, or other situations reviewed and approved at our discretion.

The following are generally non-refundable:

• Subscription fees after the 14-day refund request period
• Partially used billing periods
• Setup, onboarding, or implementation work already completed
• Custom configuration or custom service work already performed
• Optional QR setup materials, printed inserts, table stand inserts, decals, signage, or onboarding-related add-ons that have already been prepared, processed, printed, shipped, fulfilled, or otherwise committed
• Charges resulting from failure to cancel before the next renewal date

If approved, refunds will be processed back to the original payment method whenever possible through the payment provider used for the transaction. Processing times may vary depending on the payment provider, card network, bank, or financial institution.

We may deny refund requests in cases of suspected fraud, abuse, excessive refund requests, chargeback misuse, violation of these Terms, misuse of the Service, or other activity that creates risk for In Store Reviews, our payment providers, or other users.

Nothing in this Refund Policy limits any refund rights that cannot be waived under applicable law.

If you have a billing issue, we encourage you to contact us first at info@instorereviews.com.

If a chargeback or payment dispute is filed, access to the account may be temporarily suspended while the dispute is reviewed.

We may provide relevant transaction records, subscription details, refund policy terms, account activity, communication history, and related information to the payment processor, card network, bank, or financial institution handling the dispute.

If a recurring subscription payment fails, we or our authorized payment provider may attempt to retry the payment.

If payment remains unsuccessful, access to the Service may be limited, suspended, or cancelled.

You are responsible for keeping your payment information accurate and current.

You agree to use the Service only for lawful and legitimate business purposes.

You must not:

• Use the Service for unlawful, fraudulent, misleading, harmful, or abusive activities
• Use the Service to send spam or unauthorized communications
• Upload or share content that violates intellectual property, privacy, publicity, or other rights
• Attempt to gain unauthorized access to the Service or related systems
• Copy, scrape, reverse engineer, or misuse the Service
• Interfere with the security, performance, or availability of the Service
• Use the Service to mislead guests, customers, review platforms, payment providers, or regulators
• Use the Service for prohibited or high-risk activities under applicable law or payment provider rules

We may suspend or terminate accounts that violate these Terms.

The Service may help businesses guide guests to review links, feedback forms, surveys, social links, offers, and other approved business destinations.

You are responsible for ensuring that your use of the Service complies with the rules of third-party platforms, including Google, Facebook, Yelp, TripAdvisor, delivery platforms, social media platforms, and review websites.

You must not use the Service to:

• Buy fake reviews
• Require positive reviews
• Misrepresent customer experiences
• Pressure guests into leaving reviews
• Post reviews on behalf of customers
• Violate third-party review platform policies

In Store Reviews does not guarantee positive reviews, review volume, review ratings, revenue, traffic, customer retention, or customer acquisition.

You may upload, submit, create, or display content through the Service, including business information, logos, images, text, links, feedback prompts, offers, and other materials.

You are responsible for your content and confirm that:

• You own it or have permission to use it
• It does not violate any law or third-party rights
• It is accurate and not misleading
• It does not contain unlawful, harmful, offensive, or prohibited material

By submitting content, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, host, process, display, reproduce, and transmit that content only as needed to provide, operate, improve, and support the Service.

We may remove or disable content that violates these Terms or applicable law.

The Service, including our software, designs, branding, website content, workflows, dashboards, templates, graphics, and technology, is owned by In Store Reviews Digital Marketing Services or our licensors.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from any part of the Service unless we give written permission.

Using the Service does not transfer ownership of any In Store Reviews intellectual property to you.

The Service may connect with or link to third-party platforms such as Google, Facebook, payment processors, analytics tools, communication tools, hosting providers, or other integrations.

Your use of third-party services may be subject to their own terms, policies, fees, and restrictions.

We are not responsible for third-party services, outages, policy changes, account restrictions, or platform decisions.

Our collection and use of personal data is described in our Privacy Policy.

By using the Service, you agree that we may process personal data as described in our Privacy Policy and as necessary to provide the Service.

You are responsible for ensuring that any personal data you collect from your guests, customers, staff, or users through the Service is collected lawfully and with any required notices or consent.

We take reasonable steps to protect the Service and user data. However, no online system is completely secure.

You are responsible for using secure passwords, limiting account access, and notifying us immediately of suspected unauthorized use.

We may temporarily restrict access to investigate security risks or protect the Service.

We aim to provide a reliable Service, but we do not guarantee uninterrupted, error-free, or always-available access.

We may modify, update, suspend, discontinue, or replace parts of the Service from time to time.

We may also change features, pricing, plan limits, or support levels. If a change materially affects an active paid subscription, we will make reasonable efforts to provide notice.

Any examples, projections, case studies, revenue estimates, customer lifetime value examples, traffic examples, conversion examples, or ROI scenarios shown on our website or marketing materials are for illustration only.

Actual results vary based on many factors, including restaurant type, location, guest volume, customer behavior, staff usage, offer quality, pricing, operations, implementation, and market conditions.

We do not guarantee:

• More reviews
• Higher ratings
• Increased revenue
• Increased traffic
• Customer recovery
• Repeat visits
• Referrals
• Specific return on investment
• Any specific business outcome

The Service is provided on an "as is" and "as available" basis.

To the maximum extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, or uninterrupted operation.

To the fullest extent permitted by law, In Store Reviews Digital Marketing Services, its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes damages for lost profits, lost revenue, lost data, loss of goodwill, business interruption, platform restrictions, payment provider decisions, or inability to use the Service.

Our total liability for any claim related to the Service will not exceed the amount you paid to us for the Service during the three (3) months before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold harmless In Store Reviews Digital Marketing Services, its owners, employees, contractors, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your content
• Your violation of third-party rights
• Your violation of review platform rules or payment provider rules
• Your violation of privacy, marketing, consumer protection, or other applicable laws

We may suspend or terminate your access to the Service immediately if:

• You violate these Terms
• Your payment fails or remains unpaid
• We suspect fraud, abuse, chargeback misuse, or security risk
• Required by law, regulation, court order, or payment provider requirement
• Your use creates risk for us, our users, our payment providers, or third parties

Upon termination, your right to use the Service stops immediately. Any unpaid fees remain due.

We may delete, restrict, or export account data in accordance with our Privacy Policy and applicable law.

You may request account deletion or personal data deletion by contacting info@instorereviews.com.

We may retain certain records where required for legal, accounting, tax, fraud prevention, dispute resolution, security, or compliance purposes.

We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, restructuring, sale of assets, financing, or transfer of business operations.

You may not assign your rights or obligations under these Terms without our prior written consent.

We may send notices by email, through the Service, or by posting updates on our website.

You are responsible for keeping your account email address current.

Notices are considered received when sent or posted.

These Terms are governed by the laws of the Republic of the Philippines, without regard to conflict of law principles.

For users outside the Philippines, nothing in these Terms limits any mandatory consumer protection rights that cannot be waived under applicable law.

If a dispute arises, you agree to first contact us at info@instorereviews.com.

We will attempt to resolve the issue informally and in good faith.

If the dispute cannot be resolved informally, it will be handled by the competent courts of the Republic of the Philippines, unless applicable law requires otherwise.

We may update these Terms from time to time.

When we update them, we will change the "Last updated" date above.

Where appropriate, we may notify users by email or through the Service.

Your continued use of the Service after changes take effect means you accept the updated Terms.

For questions, billing issues, cancellation requests, refund requests, or legal concerns, contact us at:

In Store Reviews Digital Marketing Services
Lapu-Lapu City, Cebu, Philippines
Email: info@instorereviews.com
Website: https://instorereviews.com