Terms and Conditions

In Store Reviews ("ISR," "we," "our," or "us") is operated by INSTOREREVIEWS DIGITAL MARKETING SERVICES, a sole proprietorship registered in the Philippines.

• Registered business name: INSTOREREVIEWS DIGITAL MARKETING SERVICES
• DTI Certificate Number: 7345836
• Business location: Lapu-Lapu City, Cebu 6015, Philippines
• Email: info@instorereviews.com
• Phone: +63 948 196 4567
• Website: https://instorereviews.com

ISR is a home-based, online software business. We do not maintain a public office or receive walk-in customers. To protect residential privacy and security, our website displays our city-level business location. Our complete registered business address is maintained in our official registration records and may be supplied confidentially to authorized regulators, financial institutions, and payment processors when legally required.

By registering, accessing, subscribing to, or purchasing through In Store Reviews, you agree to these Terms and Conditions, our Privacy Policy, and our Refund & Cancellation Policy.

The Service is intended for businesses and their authorized representatives aged 18 or older.

In Store Reviews provides subscription-based software for restaurants, hospitality businesses, and other eligible establishments.

Features may include:

• QR-powered customer landing pages known as Money Pages
• Digital menus, promotions, events, and business links
• Customer feedback and surveys
• Negative feedback alerts and staff response tracking
• Review platform links
• Analytics and reporting
• Business and location management
• Website creation and hosting
• AI-assisted content and image tools
• Printed QR materials and related products

Features depend on the subscription plan and purchases selected.

ISR does not guarantee specific review ratings, customer growth, revenue, or business outcomes. Public review links must be presented without selectively excluding customers based on their feedback.

Customers must provide accurate registration, business, and billing information.

Account owners are responsible for protecting account credentials, managing authorized team members, and ensuring their use of the Service complies with applicable laws and third-party platform policies.

Unauthorized access, fraudulent activity, and misuse of customer information are prohibited.

ISR offers monthly and annual subscription plans, where available.

The applicable price, currency, billing interval, setup charges, and included features are displayed before purchase.

Each subscribed business location may have separate charges.

Additional purchases, including AI credits, QR materials, and website services, may be billed separately as disclosed at checkout.

Taxes, if applicable, will be handled according to relevant laws and the business's registration status.

By purchasing a recurring subscription, you authorize ISR and its authorized payment processor to charge your selected payment method at the agreed billing interval.

• Monthly subscriptions renew each month.
• Annual subscriptions renew each year.
• Renewal charges continue until the subscription is canceled.
• The billing amount and frequency are disclosed before checkout.
• Any price changes will be communicated at least 30 days before taking effect.

Payment processing may be provided by PayPal, Xendit, or other payment providers made available at checkout.

Payment authorization is obtained through the applicable payment provider. ISR does not store complete payment card numbers.

Customers may cancel subscriptions through the Billing and Subscription section of the application or by contacting info@instorereviews.com.

Cancellation requests submitted by email are processed within one business day.

Cancellation stops future renewals and ordinarily takes effect at the end of the current paid billing period.

Customers retain access to paid services until that period ends, unless the account is suspended for a separate violation of these Terms.

Refund eligibility is governed by our Refund & Cancellation Policy and applicable law.

Customers may request a refund of their first subscription plan fee within 14 calendar days of their initial payment.

Setup fees, printed products, renewals, and additional purchases are subject to the specific conditions in our Refund & Cancellation Policy.

Duplicate charges, incorrect billing amounts, and unauthorized post-cancellation charges will be investigated and refunded when verified.

Nothing in these Terms limits mandatory consumer rights.

Certain purchases include printed QR materials. Additional printed products may also be offered.

Product descriptions, quantities, applicable charges, and delivery terms are displayed at purchase.

Printed products may be customized and therefore subject to specific cancellation and return restrictions.

Damaged, defective, misprinted, or undelivered items are handled according to our Refund & Cancellation Policy and applicable law.

ISR may offer AI-assisted image enhancement, content generation, transcription, and other tools.

Customers are responsible for reviewing generated content before publication and ensuring that uploaded materials do not violate third-party rights.

AI credits may be sold separately or included in a plan. Credit pricing and usage conditions are disclosed within the application.

AI-generated content may contain inaccuracies, and ISR does not guarantee its suitability for every purpose.

Eligible customers may create and publish websites through ISR.

Customers are responsible for the accuracy, legality, and ownership of their website content.

Custom domain registration and third-party domain fees remain the customer's responsibility unless expressly included in the purchased service.

Website availability may depend on an active subscription.

Customers must not use ISR to:

• Create or purchase fake reviews.
• Reward customers specifically for positive ratings.
• Selectively direct only satisfied customers to public review platforms.
• Misrepresent products or services.
• Upload unlawful or infringing material.
• Access systems or information without authorization.
• Engage in fraud, spam, or harmful activities.

ISR may restrict accounts that violate these requirements.

ISR processes personal information according to its Privacy Policy and applicable data protection laws.

For certain guest feedback and staff-response records, ISR acts as a service provider processing information on behalf of the subscribing business.

Customers remain responsible for providing appropriate notices and obtaining any legally required consent for their collection and use of personal information.

Customers retain ownership of the content they provide.

Customers grant ISR the limited rights necessary to host, process, and display that content to deliver the purchased services.

ISR retains ownership of its software, designs, branding, and other proprietary materials.

ISR aims to provide reliable access but does not guarantee uninterrupted operation.

Maintenance, technical failures, security incidents, or third-party outages may temporarily affect availability.

ISR may suspend services for nonpayment, fraud, security threats, or material violations of these Terms.

Where reasonably possible, customers will receive notice and an opportunity to resolve the issue.

Customers may terminate their subscriptions in accordance with Section 7.

Customers may submit service, billing, product, or account complaints through:

Email: info@instorereviews.com
Phone: +63 948 196 4567

We acknowledge complaints within two business days and aim to resolve them within 15 business days.

More complex investigations may require additional time, in which case we will communicate the status.

Customers are encouraged to contact ISR first regarding unrecognized charges, duplicate payments, subscription concerns, or refund requests.

We investigate payment disputes using relevant transaction and account records.

Where necessary, we may provide transaction records and relevant evidence to the payment processor or financial institution handling a dispute, subject to applicable privacy laws.

Customers retain their rights to raise disputes directly with their payment provider or bank.

ISR seeks to resolve disputes fairly and promptly.

Step 1 — Submit a complaint: Contact info@instorereviews.com with the issue, relevant transaction details, and requested resolution.

Step 2 — Internal review: ISR acknowledges the complaint within two business days and aims to provide a resolution within 15 business days.

Step 3 — Escalation: If the matter remains unresolved, customers may request further internal review or seek assistance from an appropriate consumer protection authority, including the Philippine Department of Trade and Industry where applicable.

Step 4 — Legal remedies: If informal resolution fails, either party may pursue remedies through the courts or other competent authorities, subject to applicable law.

Nothing in this section removes non-waivable consumer rights or restricts lawful complaints to regulators and payment providers.

To the extent permitted by law, ISR is not responsible for indirect losses, lost profits, or business opportunities resulting from use of the Service.

Our aggregate contractual liability is limited to the amount paid for the Service during the three months preceding the claim, except where such limitation is prohibited by law.

Nothing limits liability that cannot legally be excluded, including liability for fraud, gross negligence, or willful misconduct.

These Terms are governed by Philippine law, without excluding mandatory protections available to customers under applicable law.

We may update these Terms to reflect service, legal, or operational changes.

Material changes affecting existing customers will be communicated at least 30 days before taking effect.

INSTOREREVIEWS DIGITAL MARKETING SERVICES
DTI Certificate No. 7345836
Lapu-Lapu City, Cebu 6015, Philippines
Email: info@instorereviews.com
Phone: +63 948 196 4567
Website: https://instorereviews.com