Refund & Cancellation Policy

This Refund & Cancellation Policy explains how subscription cancellations, refund requests, failed payments, chargebacks, and related billing matters are handled for In Store Reviews at instorereviews.com, operated by In Store Reviews Digital Marketing Services.

This Refund & Cancellation Policy is incorporated into and forms part of the In Store Reviews Terms and Conditions.

If there is any conflict between this Refund & Cancellation Policy and the Terms and Conditions, the Terms and Conditions will control unless applicable law requires otherwise.

In Store Reviews provides a business-to-business SaaS platform for restaurants, hospitality businesses, and service-based businesses. The core service is delivered digitally through our web-based application.

Any optional QR setup materials, printed inserts, table stand inserts, decals, signs, or onboarding-related add-ons are secondary to the software subscription and are not the primary service sold by In Store Reviews.

By subscribing to or purchasing In Store Reviews, you agree to this Refund & Cancellation Policy.

In Store Reviews subscription plans may be billed monthly, annually, or according to the billing cycle shown at checkout.

By completing checkout, you authorize In Store Reviews and/or its authorized payment processor to charge your selected payment method for the subscription plan, applicable taxes, and any clearly disclosed add-ons.

Subscriptions automatically renew at the end of each billing cycle unless cancelled before the renewal date.

You are responsible for reviewing the plan, billing cycle, total amount due, renewal terms, and cancellation terms before completing payment.

You may cancel your subscription at any time through any available account billing settings, payment provider portal, or by contacting us at info@instorereviews.com.

Cancellation stops future recurring billing.

Your access to the Service may continue until the end of the current paid billing period unless otherwise stated.

Cancelling a subscription does not automatically refund charges that have already been processed.

You are responsible for cancelling before your next renewal date if you do not wish to continue the Service.

Refund requests may be considered if submitted within fourteen (14) days of the applicable subscription charge.

Refunds may be approved in cases such as:

• Duplicate or accidental charges
• Billing errors
• Technical issues that prevent access to the core SaaS Service and cannot be resolved within a reasonable time
• A customer was charged after properly requesting cancellation before renewal
• Other cases reviewed and approved at our discretion

To request a refund, contact us at info@instorereviews.com and include:

• Your account email address
• Business name
• Invoice number or transaction ID, if available
• Payment date
• Reason for the refund request

The following are generally non-refundable:

• Subscription fees after the 14-day refund request period
• Partially used billing periods
• Setup, onboarding, or implementation work already completed
• Custom configuration or custom service work already performed
• Optional QR setup materials, printed inserts, table stand inserts, decals, signs, or onboarding-related add-ons that have already been prepared, processed, printed, shipped, fulfilled, or otherwise committed
• Charges resulting from failure to cancel before the next renewal date

Refunds may also be denied in cases of suspected fraud, abuse, excessive refund requests, chargeback misuse, violation of our Terms, misuse of the Service, or other activity that creates risk for In Store Reviews, our payment providers, or other users.

Nothing in this policy limits any refund rights that cannot be waived under applicable law.

In Store Reviews may offer optional QR setup materials, such as printed inserts, table stand inserts, decals, signage, or related onboarding materials, to help customers use the software in their physical location.

These materials are secondary to the core SaaS subscription. They are provided only as setup, onboarding, promotional, or optional support materials and are not the main product sold by In Store Reviews.

Refunds for these materials may be limited once preparation, printing, processing, shipping, fulfillment, or other committed work has started.

Approved refunds will be processed back to the original payment method whenever possible through the payment provider used for the transaction.

Refund processing times may vary depending on the payment processor, card network, bank, payment provider, or financial institution.

In Store Reviews is not responsible for delays caused by banks, payment processors, card networks, card issuers, or financial institutions.

If you have a billing issue, we encourage you to contact us first at info@instorereviews.com.

If a chargeback or payment dispute is filed, access to the account may be temporarily suspended while the dispute is reviewed.

We may provide relevant transaction records, subscription details, refund policy terms, account activity, communication history, and related information to the payment processor, card network, bank, or financial institution handling the dispute.

If a recurring subscription payment fails, we or our authorized payment provider may attempt to retry the payment.

If payment remains unsuccessful, access to the Service may be limited, suspended, or cancelled.

You are responsible for keeping your payment information accurate and current.

We may update this Refund & Cancellation Policy from time to time.

Any changes will be posted on this page with an updated "Last updated" date.

Continued use of In Store Reviews after changes are posted means you accept the updated policy.

For refund, cancellation, or billing questions, contact us at:

In Store Reviews Digital Marketing Services
Lapu-Lapu City, Cebu, Philippines
Email: info@instorereviews.com
Website: https://instorereviews.com