Returns, Refunds & Cancellation Policy

This policy explains how customers may cancel subscriptions, request refunds, report billing problems, and request replacements or refunds for physical products purchased through In Store Reviews.

It forms part of our Terms and Conditions.

Nothing in this policy limits mandatory consumer rights under applicable law.

ISR offers monthly and annual subscriptions where available.

The subscription price, currency, renewal frequency, and any additional setup fees are displayed at checkout.

Each subscribed business location may be billed separately.

Subscriptions renew automatically unless canceled before the applicable renewal.

Customers can cancel by:

• Signing in and navigating to Billing and Subscription.
• Emailing info@instorereviews.com from their registered account email.

Email cancellation requests are processed within one business day.

Once canceled, the subscription will not renew after the current paid period.

Customers ordinarily retain access until the paid period ends.

Customers may request a full refund of the subscription plan fee for their first billing period within 14 calendar days of their initial payment.

This applies to the subscription plan fee and does not automatically include separately charged setup fees, printed products, AI credits, or other services.

Eligible refunds result in cancellation of the subscription.

Setup fees and printed materials are subject to Section 6.

Renewal payments are generally nonrefundable once the new billing period begins, except for billing errors, service-related exceptions described in this policy, or where required by law.

Canceling during a paid billing period does not ordinarily result in a prorated refund.

Customers may continue using their paid services until the subscription expires.

Some subscription purchases include a one-time setup fee covering 50 printed QR table inserts for each new business location.

Orders may be canceled within 24 hours of payment for a refund of the applicable printing or setup charges.

After that period, customized printing may begin, and cancellation for a change of mind may no longer be available.

This restriction does not apply to defective, damaged, misprinted, undelivered, or otherwise nonconforming goods where a refund or remedy is required under this policy or applicable law.

Printed QR inserts are shipped to eligible delivery destinations, including the Philippines and United States.

Standard delivery is estimated at 5–15 business days, subject to order size and shipping conditions.

If printed materials have not arrived within 20 business days after payment, customers may contact us to request a replacement shipment or refund.

Shipping issues will be investigated using available fulfillment and delivery records.

Customers should report damaged, defective, or misprinted products within seven days after delivery, where reasonably possible.

Please include the order information and photographs showing the issue.

We will arrange an appropriate replacement or refund without additional product charges.

This reporting period does not remove rights or remedies that apply under consumer protection laws.

Unused AI credit packs may be refunded in full if requested within 14 days of purchase, provided no credits from that pack have been used.

Credits consumed by successful generation requests are generally nonrefundable.

Credits used for failed generation attempts will be restored where supported by the Service.

Where a separate website setup fee applies, customers may request a full refund before submitting the website questionnaire or authorizing work to begin.

After work begins, the setup fee is generally nonrefundable for a change of mind, subject to applicable law and any failure to deliver the agreed service.

ISR will investigate and refund verified:

• Duplicate charges.
• Charges made after a valid cancellation became effective.
• Amounts charged incorrectly compared with the authorized checkout total.
• Charges for billing periods where service was incorrectly unavailable due to a billing error.

Unauthorized transactions may also be reported directly to the relevant bank or payment provider.

If a recurring payment fails, ISR or its payment provider may attempt collection again and notify the customer.

Where applicable, ISR provides a seven-day grace period before the affected service is paused for nonpayment.

Customers can restore access by resolving the outstanding payment or contacting support.

Send your request to info@instorereviews.com and include:

• Business or account name
• Registered email address
• Transaction date and amount
• Payment reference, if available
• Reason for the refund request

We acknowledge requests within two business days and aim to issue a decision within five business days.

Approved refunds are initiated to the original payment method within seven business days, where supported by the provider.

The bank or payment processor may require additional time to credit the amount.

Customers are encouraged to contact ISR before opening a payment dispute so that we can investigate and attempt a prompt resolution.

Customers may also exercise their right to contact their bank, card issuer, or payment provider directly.

ISR may provide relevant transaction records to authorized payment institutions investigating a dispute, subject to privacy and legal requirements.

If a refund or billing complaint remains unresolved, customers may request escalation by emailing info@instorereviews.com.

We aim to resolve complaints within 15 business days, subject to the complexity of the investigation.

Customers may also seek assistance from appropriate regulatory or consumer protection authorities.

For additional information, refer to the Dispute Resolution section of our Terms and Conditions.

We may update this policy to reflect operational or legal changes.

Material changes reducing customer benefits will be communicated at least 30 days in advance and will apply prospectively, subject to applicable law.

INSTOREREVIEWS DIGITAL MARKETING SERVICES
DTI Certificate No. 7345836
Lapu-Lapu City, Cebu 6015, Philippines
Email: info@instorereviews.com
Phone: +63 948 196 4567
Website: https://instorereviews.com

ISR is an online, home-based business and does not accept in-person customer visits. Support and complaints are handled through our published contact channels.